The rules that apply when you buy from us.
These terms apply to every order placed on cocoonandcub.com. By placing an order you accept them. Nothing here removes rights you have as a consumer under the mandatory laws of your country.
Cocoon & Cub, Room 1212, Jucheng Building, Jiaxing, Zhejiang, China. Email 86270020@qq.com, WhatsApp +86 18606858386.
You must be at least 18 years old and able to enter into a binding contract. You are responsible for making sure the delivery details you give us are accurate and complete.
Your order is an offer to buy. A contract is formed when we send you an order confirmation email. Until then we may decline an order — for example if the item is out of stock, if the delivery address cannot be served, if a pricing error is obvious, or if we suspect fraud. If we decline after payment, we refund you in full.
Payment is processed by PayPal. We never see or store your card or bank details. The full order value is taken when you confirm payment. Your card issuer or PayPal may apply their own currency conversion or fees, which we do not control.
We dispatch within 1–3 business days and delivery normally takes 10–20 business days to the US, Canada, UK, EU, Australia and New Zealand. Estimated times are not guaranteed. Full details, including what happens if a parcel is lost or returned, are in our Shipping Policy.
You may return an unused item within 30 days of delivery for a refund. The full conditions are set out in our Returns & Refunds Policy, which forms part of these terms. If you are in the EU or UK, your statutory 14-day right of withdrawal also applies and our 30-day window runs alongside it rather than replacing it.
The Cocoon & Cub name, logo, page text, layout and photography on this site belong to us or are used with permission. You may not copy, republish or resell them without written consent. Product images supplied by manufacturers remain the property of their owners.
You agree not to misuse this website — including attempting to interfere with its operation, probe its security, place fraudulent orders, or scrape it at a volume that degrades service for other customers.
We are responsible for loss you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care. We are not responsible for indirect or consequential losses, or for delays caused by customs, postal strikes or other events outside our reasonable control. Our liability for a product is limited to its purchase price, except where the law does not allow such a limit — for example liability for death, personal injury or fraud. Your statutory consumer rights are unaffected.
These terms are governed by the laws of the People's Republic of China, and the courts of Zhejiang have jurisdiction. If you are a consumer resident in the EU or UK, this does not deprive you of the protection of the mandatory consumer law of your own country, and you may bring proceedings in your local courts. Before starting formal proceedings, please contact us — most issues are resolved quickly by email.
We may update these terms from time to time. The version in force when you place an order is the version that applies to that order, and the date at the top of this page always shows the current version.
Questions about these terms? Email 86270020@qq.com or message us on WhatsApp.